Chapter 1: 1. Brainstorm Session: Sharing experiences of problems in modern communication
- Analysis – Why did they happen?
- Preventing future problems
2. Changing your mindset for effective & modern communication
- Receiver Perception
- Open minded approach
- Confidence Building
Chapter 2: 1. Tips for Effective Writing
- Think & Plan
- Write a Logical Outline
- Know your audience
- KISS
- Less is more
Chapter 3: 1. Language Style Differences
- Cross-Cultural Understanding
- British versus USA
- China
Chapter 4: 1. Structuring
- Basic Guidelines
- Sequencing information logically
- Selecting relevant information
- Paragraph Linking
- Structure exercise
Chapter 5: 1. Standard Phrases
- Phrases for Opening and Closing
- Standard Phrases in Correspondence
- Writing exercise on above
Chapter 6: 1. Understanding differences in “ Tone ”
- Analysis of Tone in E-mails
- How to use modal verbs for tone
- Tone: Diplomatic Language
Chapter 7: 1. Preparing for Difficult Situations
- Complaints
- Apologies
- Bad News
- Greetings & Wishes
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